AI agents for WhatsApp

84% of LATAM consumers prefer to contact you on WhatsApp

In LATAM, WhatsApp isn't just support — it's where customers quote, schedule, buy, and get service. Connect it to your systems and automate CX at scale with Proxima CX.

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$0.01

per message, our starting rate

2B+

users on the platform

90%+

typical read rate in LATAM

100%

Meta-compliant, official API

Interactive demo

Remind, resolve, collect, do business — inside the thread.

Your customers or internal users can send or reply to a message and handle everything within your business workflow, without leaving the conversation.

Real-time API requests, complex flows, and file sharing — all native. And when things get complicated, a human can seamlessly take over the conversation, or hand it back to AI.

See more business cases

The human helpdesk

Meta-compliant AI agents combined with a robust human support helpdesk.

Still replying to customers from your phone? Upgrade to a professional helpdesk while enabling fully compliant AI automation.

CX Helpdesk

Your support team can monitor AI-agent conversations in real time through the CX helpdesk portal — and take over whenever needed.

CX Helpdesk

Your support team can monitor AI-agent conversations in real time through the CX helpdesk portal — and take over whenever needed.

Official API

Unofficial WhatsApp automation gets numbers banned, usually right after a campaign works. Everything we run is on Meta's Cloud API.

Official API

Unofficial WhatsApp automation gets numbers banned, usually right after a campaign works. Everything we run is on Meta's Cloud API.

Multiple conversations

Manage multiple numbers, agent flows, conversations, and more. All from one place.

Multiple conversations

Manage multiple numbers, agent flows, conversations, and more. All from one place.

After hours

Need to step away after hours? Turn human support off while AI agents keep handling conversations 24/7.

After hours

Need to step away after hours? Turn human support off while AI agents keep handling conversations 24/7.

Data handling

Message content processed under our ISO 27001 controls, with PII redaction and configurable retention.

Data handling

Message content processed under our ISO 27001 controls, with PII redaction and configurable retention.

Mobile friendly

Business doesn't always happen in front of a screen. Use our mobile helpdesk app to provide seamless support from anywhere.

Mobile friendly

Business doesn't always happen in front of a screen. Use our mobile helpdesk app to provide seamless support from anywhere.

Why we strive

Built in and for the LATAM operating reality

In LATAM, WhatsApp is often included in mobile plans without data charges, while web browsing isn't. Customers also have little patience for IVR queues. A message thread survives a dropped connection and supports file sharing. A phone call doesn't.

Here are some of the questions we get most often.

Frequently asked

Can you handle documents?

Yes. Images, audio, video, and PDFs. Our AI can view, listen to, and read them — and act on the information.

Do you support voice notes?

Yes. Our AI can understand voice notes, including challenging accents, and reply with a voice note when appropriate.

Can I keep using my WhatsApp Business App?

Not on the same number. Once a number is connected to Meta's API, it can't be used simultaneously in the WhatsApp Business App. Instead, your team can manage conversations manually through the CX Helpdesk app.

Can you orchestrate multiple agents on a single number?

Yes. Run multiple AI agents and workflows — both inbound and outbound — from the same WhatsApp number.

Get Started

Put your agent to work today.

We handle all. You approve the copy.

Start a Pilot