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Voice & messaging agentic automation
Enterprise AI Agents, minus the enterprise invoice.
Proxima CX answers, verifies, resolves and escalates real customer calls and chats — live in days, billed by the minute, with no platform fee and no multi-annual lock-in.
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We Speak Telecom
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Genesys
RingCentral
Infobip
Telnyx
Asterisk
NineFive
AirCall
Amazon Connect
Salesforce
Integration
Seamless integration with your tools syncing.
Why Proxima CX
We know how to automate a call center because we know how to run one.
Enterprise voice AI systems typically arrive with agreements and fees that bind you tighter to your current environment. The hard part is everything underneath: SIP trunking, third-party APIs, legacy systems, scheduling, AMD — and real telephony knowledge most vendors don't have.
Feature
Other Providers
Proxima CX
Entry commitment
Long-term contracts
Pay as you go
Implementation
Takes forever
Complex cases in <3 weeks
Telephony
Limited telecom knowledge
SIP termination, PBX, or provide telephony
Escalation
External transfers only
Transfer to your team, or bilingual BPO
Change requests
Ticket, quote, sprint
Same week, or self-service
The blended model
AI where it makes sense. Humans when you need them.
Most vendors sell deflection and stop caring once the call ends. We care about what the call leaves behind: clean data written into your systems, and analytics that tell you something you can act on. And when a call needs a person, we route it to your team, or staff it with our BPO.
Hybrid business cases typically outperform AI-only setups. Automation handles standard, repetitive scenarios well, leaving edge cases to people. We can help you identify whether 100%, 50%, 30% or no automation is effective for your use cases, both inbound and outbound.
Use AI agents for triage, status lookups, FAQs, reminders, scheduling, authentication, intake and single-objective conversations.
Escalations, distressed customers, retention, complex underwriting, interaction with multiple screens.
The goal is not automation, it's efficiency. High-volume, low-complexity work goes to the agent. Everything that needs judgment stays with a person. We are experts in taking the cost out without giving up quality.
Capabilities
The A to Z of automating your call center
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How a deployment runs
You don't pay until it works
Week 1
No AI-generated decks. Real one-on-one sessions, recordings listened to end to end. You receive a proposed flow to test by the end of the week.
Week 2
In parallel, telephony or WhatsApp connections get configured, along with any API integrations the use case needs.
Week 3
We terminate the SIP trunk, sit in front of your IVR or behind it, and put the agent on live traffic: starting with a slice and opening the volume as the numbers hold.
Get Started