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Automatización agéntica de voz y mensajería
Agentes de IA empresariales, sin la factura empresarial.
Proxima CX responde, verifica, resuelve y escala llamadas y chats reales de clientes: disponible en días, cobro por minuto, sin tarifa de plataforma ni compromiso multianual.
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Hablamos de telecomunicaciones
Twilio
Genesys
RingCentral
Infobip
Telnyx
Asterisk
NineFive
AirCall
Amazon Connect
Salesforce
Integración
Por qué Proxima CX
Sabemos cómo automatizar un centro de contacto porque sabemos cómo operar uno.
Los sistemas empresariales de IA de voz suelen llegar con acuerdos y tarifas que te atan aún más a tu entorno actual. Lo difícil está en todo lo que hay debajo: troncales SIP, API de terceros, sistemas heredados, programación, AMD y el conocimiento real de telefonía que la mayoría de los proveedores no tiene.
Característica
Otros proveedores
Proxima CX
Compromiso inicial
Contratos a largo plazo
Pago por uso
Implementación
Tarda una eternidad
Casos complejos en menos de 3 semanas
Telefonía
Conocimiento limitado de telecomunicaciones
Terminación SIP, PBX o servicios de telefonía
Escalamiento
Solo transferencias externas
Transferencia a tu equipo o BPO bilingüe
Solicitudes de cambio
Ticket, cotización, sprint
La misma semana o autoservicio
El modelo combinado
IA cuando tiene sentido. Personas cuando las necesitas.
La mayoría de los proveedores vende desvío y deja de preocuparse cuando termina la llamada. A nosotros nos importa lo que deja la llamada: datos limpios escritos en tus sistemas y analítica que te dice algo sobre lo que puedes actuar. Y cuando una llamada necesita una persona, la dirigimos a tu equipo o la atendemos con nuestro BPO.
Los casos de negocio híbridos suelen superar a las configuraciones basadas solo en IA. La automatización gestiona bien los escenarios estándar y repetitivos, dejando los casos excepcionales a las personas. Podemos ayudarte a identificar si una automatización del 100 %, 50 %, 30 % o ninguna es eficaz para tus casos de uso, tanto entrantes como salientes.
Donde brillan los agentes de IA
Usa agentes de IA para triaje, consultas de estado, preguntas frecuentes, recordatorios, programación, autenticación, recopilación de datos y conversaciones de objetivo único.
Donde las personas importan
Escalamientos, clientes en situaciones difíciles, retención, suscripción compleja e interacción con múltiples pantallas.
Diez centavos ahorrados mil veces al día
El objetivo no es la automatización, es la eficiencia. El trabajo de gran volumen y baja complejidad va al agente. Todo lo que requiere criterio se queda con una persona. Somos expertos en reducir costos sin renunciar a la calidad.
Capacidades
De la A a la Z para automatizar tu centro de contacto
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Cómo se implementa
No pagas hasta que funcione
Semana 1
Sin presentaciones generadas por IA. Sesiones individuales reales y grabaciones escuchadas de principio a fin. Recibes un flujo propuesto para probar al final de la semana.
Semana 2
En paralelo, configuramos las conexiones de telefonía o WhatsApp, junto con las integraciones de API que necesite el caso de uso.
Semana 3
Terminamos la troncal SIP, nos ubicamos delante o detrás de tu IVR y ponemos el agente en tráfico real: comenzamos con una parte y aumentamos el volumen a medida que los resultados se mantienen.
Comenzar