Blended AI + BPO

Transfer to a human. We are the human.

We are an AI company standing on top of a working contact center. That means two things very few offer together: staffed escalation from day one, and certified specialists we can place inside your organization so you own the capability yourself.

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2

nearshore delivery hubs

US · DR · EC

managed onshore, delivered nearshore

EN + ES

native bilingual floor

Both ways

BPO or staff augmentation

Three ways to combine them

Pick the mix that matches where you are.

AI first, humans behind

The agent takes the volume. Our bilingual team catches what it should not handle — disputes, distress, retention, anything below the confidence floor. You get one bill: BPO seats plus AI minutes used. Simple.

Best when you want a turnkey solution and know where to automate.

Humans first, AI added

We take the queue as a straight BPO engagement, learn the account properly, then recommend automation for the top intents. Headcount reduces or remains flat as volume scales.

Best when your key need is specialized BPO and complex industries.

Certified specialists, embedded

You want the capability in house. We place Proxima-certified agent designers on your team, under your direction, with the training and tooling to accelerate and expand your environment.

Best when AI is turning into a core competency you need.

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One partner for the automation and the people behind it.

Tell us which side you need first.

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